Everything your company knows about each machine, one call away.
Vocals is an AI voice agent that turns your company’s technical knowledge into instant phone support for your field technicians, and every repair into information that helps prevent the next breakdown.
A technician’s call 
A machine that’s down doesn’t wait.
Every hour the fault stays open is service you aren’t delivering. And how long it takes to run again depends on what the technician in front of it knows.
The alarm says what, not why.
The display shows an error. The cause still has to be found.
The manual isn’t at hand.
The technician is at the machine, with their hands full.
The know-how lives in a few heads.
And they aren’t always available, or speaking the caller’s language.
The history exists. But it isn’t on the call.
Past faults, repairs and replaced parts sit in your systems, not in front of the technician.
A technical line that knows every machine.
The technician calls from the machine and describes the fault in their own words. It picks up on the first ring, at any hour.
It searches your documentation and that machine’s history: past faults, repairs and replaced parts.
Step by step, from most to least likely, citing the manual at every step. If a safety system is involved, it hands the call to a person.
It files the service report with fault, checks and outcome in your CRM, ERP or SAP. The history grows with every call.
Faults, repairs and parts for each unit, from your job sheets or your system.
Manuals, procedures and what your senior technicians know. You provide it.
Alarms, counters and status for each machine, from whichever telemetry platform you use.
The service report lands in your CRM, ERP or SAP.
What your best technician knows, within everyone’s reach.
An assistant that knows every machine and every repair, one call away for your whole field team.
Every breakdown teaches
the next one
With each unit’s history, the agent never starts from scratch.
- It knows what was done before and doesn’t repeat what didn’t work.
- It spots faults that keep coming back on that unit or that model.
- It ranks causes by what tends to fail on that machine, not on any machine.
- It gets to the cause sooner when it isn’t the obvious one.
You provide the knowledge base: manuals, procedures, service history and your senior technicians’ know-how. It answers only from there and cites where each step comes from.
Telemetry shows what the technician can’t see; the technician, what no sensor measures. Without hanging up, the agent matches both against the history and the documentation and gives the most likely cause.
It never explains how to disable a safety device.
If the fault involves a safety device, it hands the call to a person.
Unit, fault, cause and fix, as a service report in your CRM, ERP or SAP. Every fault adds to a history that today isn’t written down anywhere.
It doesn’t replace your senior technicians on complex cases: it stops every fault from ending up on their phone.
Every repair builds each machine’s history: what failed, why and how it was fixed. That makes recurring faults and early warning signs visible, helps identify the machines most likely to fail again and lets you plan maintenance instead of reacting to emergencies.
Every sector has its own faults. Vocals learns yours.
Elevators, vending, cranes, mining, production lines or HVAC: each company gets its own agent, with its manuals, its history and what its technicians know.
Already working with Vocals.
From first call to your line running, in under 30 days.
Without changing how you work or your phone system.
You hand over the manuals, procedures and service history your team already works with.
We capture how they fix the faults that are not in the manual.
Connected to your CRM, ERP or SAP: every call lands in your system from day one.
What people ask us most.
What is Vocals?
Vocals is an AI voice agent for field service and maintenance companies. It turns your company’s technical knowledge into instant phone support: the technician calls from the machine and the agent guides them step by step while they work. It also captures the data from every job, so it keeps learning and helps you get ahead of breakdowns.
How does a call work?
The technician describes the fault in their own words. The agent checks the manuals and that machine’s history, guides the diagnosis step by step and logs the fault, the diagnosis and the fix.
Where do the answers come from?
Only from what your company provides: manuals, procedures, service history and what your senior technicians know. The agent answers from there and cites where each step comes from.
What happens if the agent doesn’t know the answer?
It doesn’t make anything up. If the answer isn’t in what you’ve given it, it says so and transfers the call to the right person on your team.
Which sectors is it for?
Companies that maintain elevators, vending machines, cranes, mining and quarry equipment, production lines, HVAC and refrigeration. Each company gets its own agent, built on its manuals, its history and what its technicians know.
Which systems does it connect to?
It writes each service report into your CRM, ERP or SAP. If your machines have telemetry, it can also read alarms, counters and status from the platform you use.
What about safety?
It never explains how to disable a safety device. If a fault involves a safety device, it hands the call to a person.
Does it help prevent breakdowns?
Yes. Every repair builds each machine’s history. That makes recurring faults and early warning signs visible, helps identify the machines most likely to fail again and lets you plan maintenance.
Does it replace senior technicians?
No. Your senior technicians stay on the complex cases; the agent stops every fault from ending up on their phone. And what they know stays inside your company.
How long does it take to set up?
Under 30 days. You send us the documentation, we hold a meeting with your team to capture what isn’t written down, and we connect it to your system.
Which languages does it speak?
Your language and each technician’s, even if the manual is written in another.
Do technicians need to install an app?
No. The technician makes an ordinary phone call, hands-free, at any hour.
No fault left unanswered.
Shall we try it on one of your machines? Tell us what you maintain and we’ll set up a demo with an agent configured for it. 30 minutes, no commitment.