Every breakdown, with your senior technician on the line.
Your technician calls from the shaft or the machine room, reads out the display code and a voice agent walks them through it with your manufacturers’ manuals and your senior technicians’ know-how. And out of hours, it also takes your emergency line.
When a technician gets stuck, today they have three ways out.
All three cost time, and with the lift down there are residents waiting.
Call the senior technician
They know every controller, but they are on another job, on another call or out of signal. And every time you call, you stop their work.
Look up the manufacturer’s manual
Every manufacturer and every controller has its own. If they have it to hand, if they can find it in the shaft and if it is up to date.
Come back another day
The lift stays down, residents go without it and you pay for the trip twice.
A voice agent is not a fourth place to call. It is the first one that knows every installation you maintain, always picks up and interrupts nobody.
One call, start to finish. From fault to CRM.
Four things a PDF manual cannot do.
It knows your installations
It is trained on your manufacturers’ manuals, the codes for each controller and your senior technicians’ know-how. Every new installation you take on gets added.
It always picks up, and interrupts nobody
Your senior technician stops being the bottleneck. It can take several technicians at once with nobody waiting.
Fixing it without coming back another day
The technician follows the steps with the controller in front of them, instead of leaving and coming back with a part or with someone who knows.
The know-how stays in the company
What today lives in two or three people’s heads gets recorded, searchable and available at any hour.
Your emergency line, answered at any hour.
When someone is trapped, the agent picks up on the first ring, stays with them and alerts the on-call technician.
ACE Lifts moved off their call centre. Their line is ours now.
We run their out-of-hours line and their in-hours overflow. Every callout lands in their system, not in a notepad.
Two UK lift operators have replaced their call centre outright.
ACE LiftsLift operator · United Kingdom
Live in under 30 days.
You hand over the documentation your team already works from.
We capture how your senior people actually handle day to day jobs.
Connected to your CRM, ERP or SAP: every job lands in your system from day one.